Skip to main content
Avalara Help Center

Why is my Credit memo not backing out the original transaction?

Overview

When I try to calculate tax on a credit memo of the original transaction the tax isn't backed out. I have already removed their exemption from the system.

Environment

Avalara Avatax

Resolution

  • Make sure to check the addresses that it's shipping to.
  • If the transaction is showing a different ship to than the original invoice, for example the billing address, it can tax very differently.