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Avalara Help Center

Why is discounts adding to the transaction instead of removing?

Overview

When a discount is applying it is adding taxable amount to the transaction rather then taking it off.

Environment

Avalara Avatax

Resolution

When applying discounts in the native discount field in Avalara they need to be positive

Cause

Discounts already take into account that it will be subtracting from the total and if a negative symbol is present it indicates that it will be adding.