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Avalara Help Center

Why is city tax not applying on a sale in the city limits?

Overview

We have a transaction that is missing city tax, it is only picking up state tax. I know for a fact this address is in the city limits.

Environment

Avalara Avatax

Resolution

Sometimes there can be an issue when an address is sent as a ship from/ to to Avatax with additional information.

 

If an address can not validate it will fall back to the zip 9 for calculation. When this occurs the engine will take the centroid of that zip 9, which is often outside a specific city limits.

 

Please ensure that you are sending a valid address as your ship to and from so the engine can use that specifically to have the most accurate sales tax calculation.

 

 

 

Cause

Customer was unaware they were sending us extra information for the ship from and to addresses that were forcing the address to be invalid and use zip 9 calculation instead of address specific calculation.

 

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