Why is an order using tax code NT still calculating tax?

Overview

You have an order using the tax code NT where tax was calculated, but the NT tax code should be non taxable, you want to know

Environment

Avalara Avatax

Resolution

• NT is non-taxable unless:
  • You create a custom tax rule making it taxable
    • Adjust or delete the tax rule to make it non-taxable
  • You use Avalara as your SST CSP
    • NT is not SST approved, so it is taxable by default in SST states for SST customers using Avalara as their certified service provider
    • Use a product- specific tax code approved for use with SST: Select AvaTax System Tax Codes