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Why is a transaction not calculating tax when my customer does not have an exemption in the destination state?

Overview

You have a transaction that is supposed to calculate tax but is not. Your customer has other exemptions but not for this particular state.

Environment

Avalara AvaTax

Resolution

  • Check the line level addresses.
  • If the an item has a line level address and your customer has an exemption for the state listed on that line, the exemption will apply to that line.
  • If all lines are being dropped shipped to a state where that customer is exempt, the whole transaction will be exempt.