Skip to main content
Avalara Help Center

Why is a transaction for a customer in CertCapture not exempting?

Overview

I have a customer that is in CertCapture and the certificate is not showing on the Admin Console.

Environment

CertCapture

Resolution

  • When you look in Certcapture, look at the certificate attached to the customer and check the "History" tab.
    • If there is a failure message that will tell you the reason the certificate did not pass across to the AvaTax Admin Console.
    • If the message references a missing address for the customer and you do see an address there, make sure the formatting is correct.
      • If the address first line is missing, even if the whole address is there on the lines below, it will not read as an address.
  • If there is no API Success or API Failed message, review the Exposure Zones on the Customer and Certificate in CertCapture and the active Nexus settings in the Admin Console