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Avalara Help Center

Why is STO not able to accept my customer outside of the US in CertCapture?


You see an error "API call initiated for certificate: Failure. Received response: "ACTIVE: (Country is a required field. Error occurred for Customer ID ... CustomerName ...)" 



Avalara CertCapture

​Sales Tax Office (STO)


  • Sales Tax Office (STO) does not accept customer addresses outside of the US or Canada
    • To process an exemption in CertCapture and have that data flow through your datafeed to STO you must us an address in the US or Canada





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