AvaTax needs to be installed for the first time, or reinstalled. When running the installer this error is given:
"Error 1316 Specified user already exists"
Microsoft Dynamics GP
- This error can occur when something goes wrong with the AvaTax for Dynamics GP uninstallation.
- Please review this Microsoft article, it contains the Microsoft Tool the fix the error:
- Save the Tool.
- Then run the program, and choose this option "Detect problems and let me select the fixes to apply".
- When prompted, choose installing when asked where the problem exists.
- Then on the screen to select the program choose avalara/avatax.
- Once the tool completes and closes, try to reinstall AvaTax.