Skip to main content
Avalara Help Center

Why does the admin console keep Logging Me Out?

Overview

You want to know why you continually get an alert that the admin console is about to log you out.

Environment

Avalara AvaTax

Resolution

  • There is a security setting within the Admin Console that warns you at 18 minutes of no activity and logs out you after 20.
    • Some users experience the time out more frequently. When this happens, it is due to a security setting on your network or in the browser we do not have control over.
  • We suggest using a different browser (Google Chrome, Firefox, or any other browser than Internet Explorer) or asking your IT to update network permissions for your access to our website