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Avalara Help Center

Why does nothing happen when I click Create Certificate?


You are trying to fill out a certificate online, but nothing is changing when you click Create Certificate.


Avalara CertCapture


  • Contact the company which has requested the certificate to find out how they would like you to proceed
    • Clicking Create Certificate creates the certificate if the requesting company has enabled this ability in their web portal settings.
    • If they have not disabled "Upload Certificate Only" and enabled "Allow Certificate Upload" (Company Settings Webportal Registration) their customers cannot fill a certificate online