Skip to main content
Avalara Help Center

Why does nothing happen when I click Create Certificate?

Overview

You are trying to fill out a certificate online, but nothing is changing when you click Create Certificate.

Environment

Avalara CertCapture

Resolution

  • Contact the company which has requested the certificate to find out how they would like you to proceed
    • Clicking Create Certificate creates the certificate if the requesting company has enabled this ability in their web portal settings.
    • If they have not disabled "Upload Certificate Only" and enabled "Allow Certificate Upload" (Company Settings Webportal Registration) their customers cannot fill a certificate online