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Avalara Help Center

Why does my certificate show as expired in the admin console when some states are still active?

Overview

You see a certificate is flagged as expired in the Admin Console when only one of the jurisdictions is expired.
 

Environment

Avalara Certcapture
Avalara Avatax

Resolution

  • Certificates display Expired at the summary level because one state is expired
    • Expand the detail to see the specific state level expiration
  • Use the Exemption Certificates Export Report to see state level Expired or Active classification for all certificates at once