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Avalara Help Center

Why does it take so long for CertCapture emails to open?

Overview

Email from CertCapture take longer to open, roughly thirty seconds.

Environment

Avalara CertCapture
Email Client

Resolution

  • The length of time it takes an email to open is dependent on the contents of the email and the email client. CertCapture emails contain attached PDF's and attached images, which virus scanners will need to scan. This can lengthen the time the it takes for the email to open.