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Avalara Help Center

Why does a user see unexpected information on the Dashboard tab in CertCapture?


A user sees what looks like the raw text of an encrypted file superimposed over the right hand side of the screen in their user information.


Avalara CertCapture


  • Your user can see whatever information is on their profile, check their profile to see what is filled in on the form fields to find the additional unexpected information and delete it:
    • Go to Global Admin > Manage Users > pull up user > click Edit User