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Avalara Help Center

Why do manually posted invoices have no tax with Zuora?

Overview

You calculated tax on a bill run in Zuora and tax took a long time to process, so you then went to the manual bill run page and clicked Post/Commit Invoice to Avalara to see the results. The tax amount on the invoices is $0, but you were expecting the sales to be taxable.

Environment

Zuora

Resolution

  • When you manually post an invoice using the Avatax4Zuora Bill Runs page (https://zuora2avatax.com/....) and there has been no tax posted to the invoice in Zuora, the posting from this page results in an invoice posted with $0 in tax
  • Do not manually post a batch using the bill runs page if tax has not yet been applied to the invoices, but the calculation has been requested.