Skip to main content
Avalara Help Center

Why can I not reset my password in CertCapture?


You are trying to request a password reset but the system does not recognize your email address.


Avalara CertCapture


  • Email addresses are case sensitive, try capitalizing your email address following standard conventions "" in the request
    • Contact your account admin to have your password reset and update the format of your email address





  • Was this article helpful?