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Avalara Help Center

Why can't my customers upload certificates?

Overview

My customers are unable to upload certificates to CertCapture, they have stated that they are not even being given an option to do so. How do I resolve this?

Environment

CertCapture 6.0

Resolution

To resolve this situation:

 

Go to the "Company Settings",  Select "Company Details" 

 

File:kb/001/Why_can't_my_customers_upload_certificates?/Dynatect0.JPG

 

Scroll down the right side of the page to "GenCert/Webportal Registration", Click on Edit in that section File:kb/001/Why_can't_my_customers_upload_certificates?/Dynatect1.JPG

 

You may currently have nothing selected in this section.

 

File:kb/001/Why_can't_my_customers_upload_certificates?/Dynatect2.JPG

 

Many of our customers have this configured something like this

 

File:kb/001/Why_can't_my_customers_upload_certificates?/Dynatect3.JPG

 

This configuration should provide your customers with an opportunity to upload their certifcates.