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Avalara Help Center

Why can't I unlink a certificate from a customer?

Overview

I am unable to unlink a certificate from a customer in CertCapture. It is still linked when I finish unlinking it.

Environment

Avalara CertCapture

Resolution

  • There is a specific order of operations for deleting a customer and unlinking certificates.
    • Unlink any bill to and ship to's
    • Unlink anything in Certificate History
    • Unlink active certificates
  • You can now delete the customer