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Avalara Help Center

Why can't I see the countries listed in the mapping screen?

Overview

Countries and Misc Charge items are not visible on the configuration menu.

Environment

Sage 300

Resolution

When configuring the AvaTax configuration menu for both Address Validation and Misc Charges it is required to refresh the screens prior to mapping. This is done by depressing the blue arrows along hte top of the left hand side boxed area. Once refreshed you are able to push the items/countries over to the mapping area on the right hand side boxed area.