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Avalara Help Center

Why can't I change any exemption certificate options in AvaTax?

Overview

I'm listed as a Company Admin, so why can't I change the Exemption Certificate Option settings?

Environment

Avalara AvaTax

Resolution

  • Those with roles as "No Access", "Account User", "Company User" or "Company Admin" do not have the ability to change settings within Exemption Certificate Options.  
  • Only an "Account Admin" can make changes.