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Avalara Help Center

Why can't I access my Development Account?

Overview

You can't connect to your Development account. You get credentials invalid errors.

Environment

AvaTax

Resolution

  • Try using the reset password link on the log-in page of the Development Console. If the user isn't found, there is a possibility your Development account has expired.
    • Follow up with your Customer Account Manager to discuss renewal
  • Contact Avalara Support to test your license key and account number.