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Avalara Help Center

Why are we not calculating tax in Exact Macola ES?

Overview

You are not seeing tax calculation on any transaction in Exact Macola ES for any customers.

Environment

Exact Macola ES

Resolution

  • This can be caused by a few different things, ensure that:
    • All customers have the AVATAX tax schedule/code on their record
    • The user that the Exact system profile is set to use is still active, and that password has not been changed
    • The license key has not been reset (have an account admin check their email for notice of a license key update)
  • Add AVATAX to the customer record, re-activate the user, ensure password is accurate, and update license key if needed