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Avalara Help Center

Why are transactions missing from my reports?

Overview

It has been over 24 hours since these transactions made it to the Admin Console and they are not in the reports but are in the Admin Console.

Environment

Avalara AvaTax

Resolution

  • Please be sure the transactions you are looking for are not voided or uncommitted. Voided and Uncommitted transactions will never show in reports
    • Unless you run the report specifically for voided transactions only:  Reports > Reconcile Reports or Export Reports > Show Advanced > Report on Date Document Date, Tax Date, or Payment Date > Document Status = Voided or Uncommitted
  • Ensure you are running the correct type of report such as "Standard Sales Tax Reports" or "Standard Consumer Use Tax Reports".  
    • Standard Consumer Use Tax Reports will only display transactions with a DocType of "Purchase Invoice" or "Inventory Transfer Invoice".
  • Try using a different internet browser such as Chrome, Firefox or Internet Explorer.
    • Delete browser cookies, cache and temporary internet files, then retry.