When reviewing the liability worksheet in the Admin Console, you notice the summary line of a state shows sales and tax liability, but when expanding the line, either a different amount or all zeros are displayed.
- This is generally caused by tax types not matching from the transactions to the type of tax being filed on your return.
- A simple way to verify would be to run the Sales and Sellers Use Tax Summary report to see what tax type the transactions are calculating.
- Compare this with the tax type listed on your registration and filing calendar with the jurisdiction.
- Each jurisdiction will have your company registered for a specific tax type to collect and remit.
- You can also check the tax type listed in Nexus
- For home rule states with multiple locals being filed such as AL, the Sales and Sellers Use Tax Jurisdiction Detail can be used to match to the liability worksheet breakout.
- This will help you see the differences between what is being filed and what was collected.
- Check to make sure if any carry-over credits were applied or excluded.
- Check the return filing frequency.
- If it is the middle of the cycle, you will see tax liability but nothing due.
- If the period is locked, check the status date of the transactions.
- Transactions posted to AvaTax after the worksheet has been approved or approved on behalf will not be included on the return.
- These amount will show on the summary line of the state on the liability worksheet.
- If the tax types are matching, try to rebuild the liability worksheet.
- If nothing changes, please contact support.