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Avalara Help Center

Why are some exposure zones showing Not sending even though I have nexus there and my client has exposure?

Overview

I have a campaign that is showing not sending even though I have nexus in that state and my client has exposure there.
This is happening for multiple states.

Environment

Avalara CertCapture

Resolution

Please be sure when creating campaigns that you choose Exempt Reasons. Not choosing any will result in erroenous mail outs.

You can choose multiple ones by clicking intot he dialogue box again to see the reason you can choose from and add them to your list.