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Why are some customers missing in the admin console multi jurisdictional certificate?

Overview

A customer who is attached to only some of the certificates in a multi jurisdictional certificate is not being included on the certificate update in the admin console.

Environment

Avalara CertCapture

Resolution

  • Resolve this issue by adding them to the primary certificate
    • Open the primary certificate (it is the lowest number, so usually the first alphabetically)
    • Go to Customers > click + Add Customer > add Customer
  • Attaching the customer to the primary certificate triggers an API Resend, view History tab to confirm Success