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Avalara Help Center

Why are my item details not showing in popup inside admin console?

Overview

I sent an item code within the gettax call however when I click the item code in the admin console transaction tab the pop up showing description etc is all empty.

Environment

Avalara Avatax

Resolution

  • The reason why nothing shows in Item pop up is because that Item isn't in existence within the admin console itself for that account.
  • If you create the item in the admin console in that tab, and add those fields, in the future if you hit that pop up it will pull from there and display what you input.