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Why are my customers that are set as exempt in the accounting software calculating tax suddenly?

Overview

I have managed exemptions in our accounting software without issue until recently, when they are suddenly calculating tax.

Environment

Avalara Avatax

Resolution

Typically when managing exemption in the accouting software only we mark them as exempt one of two ways:

  • Entity use code
  • Exemption no. field.

 

  • Both of these will not work if you are SST in that state, as far as nexus is concerned.
  •  
  • SST members are required to manage exemption certificates in any of our systems to allow the engine to calculate 0 tax for exempt customers.