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Why are my customers calculating tax even though they're set as non taxable in Syspro?

Overview

You have your customers set to Tax status Non Taxable in the customer maintenance tab of Syspro however they are still having tax calculate.

Environment

Syspro
Avalara AvaTax

Resolution

  • In order for Syspro to send Avatax the transaction as if the customer is exempt it takes 3 specific steps:
    • In Syspro set Tax Status to Non Taxable
    • In Syspro set tax Exemption to the letters NT (or anything else, just so long as the field is populated
    • In your admin console make sure that in Settings>Exemption Certificate Options> You're set to Optional for both countries and that you have ECMS turned on