You have your customers set to Tax status Non Taxable in the customer maintenance tab of Syspro however they are still having tax calculate.
- In order for Syspro to send Avatax the transaction as if the customer is exempt it takes 3 specific steps:
- In Syspro set Tax Status to Non Taxable
- In Syspro set tax Exemption to the letters NT (or anything else, just so long as the field is populated
- In your admin console make sure that in Settings>Exemption Certificate Options> You're set to Optional for both countries and that you have ECMS turned on