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Avalara Help Center

Why are customer exposures in search left out of the campaign?

Overview

You see that the exposure zones listed in your customer search are not being included in your mailing Campaign.

Environment

Avalara CertCapture

Resolution

  • Exposure zone (state/province) included in a mailing campaign is based on the Campaign settings, not the search results:
    • Customers in the search results can be included in the mailing campaign
    • To ensure that the expected exposure zones are included, tailor your campaign settings to include expired, missing, invalid or about to expire, etc. for the exposure zones that you desire