Skip to main content
Avalara Help Center

Why are all Zuora notifications warnings with 0 invoices processed?

Overview

The emails from support@avalara.com that usually indicate successful calculations now always indicate 0 invoices were calculated. Yet, tax is still appropriately calculated on all invoices in Zuora.

Environment

Zuora

Resolution

  • This will happen when the tax codes in Zuora are using an external tax engine.
  • You will want to go to Setting > Z Billing Settings > Setup Profiles, Notifications, Email Templates > Bill Run Completion|Completed Status >[Edit]
    • Disable the call out.
  • This will stop the emails from being sent, but will not stop the tax calculation or posting of the transaction