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Avalara Help Center

Why are all Zuora notifications are warnings with 0 invoices processed?

Overview

The emails from support@avalara.com that usually indicated successful calculations now always indicate 0 invoices were calculated. Yet, tax is still appropriately calculated on all invoices in Zuora.

Environment

Zuora

Resolution

This will happen when the tax codes in Zuora are using an external tax engine. You will want to go to Setting->Z Billing Settings->Setup Profiles, Notifications, Email Templates->Bill Run Completion|Completed Status->[Edit]

Disable the call out.

This will stop the emails from being sent.