You have certificates entered into CertCapture successfully but none of them have been uploaded via the API sync to Avatax Calc
- All of the certificates were uploaded with the attribute "Do not Send ViA API". This was preventing the certificates from being synced to the admin console. Remove the flag in the Cert Attributes:
- Search > Certificate Search > (pull up certificates using attribute Do not Send ViA API) > click Perform action on results > Change attributes > remove Do not Send ViA API
- This submits the cert either individually or in bulk the the API Sync to push the certificates to the Admin Console.