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Avalara Help Center

Why am I receiving the error message "Could not determine application access" "logging off" when logging into CertCapture?

Overview

You want to know why you are receiving the error message "Could not determine application access" "logging off" when attempting to login to CertCapture.

Environment

Avalara CertCapture

Resolution

  • The error message "Could not determine application access" "logging off" means that you do not have any companies assigned to you in CertCapture.
  • Please reach out to your CertCapture Admin and ask that they assign you to a company.