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Why am I receiving an error 'error saving the customer, customer could not be saved.' when creating a customer for CertCapture from my ERP?

Overview

You want to know why you are receiving 'error saving the customer, customer could not be saved.' when creating a customer for CertCapture.

Environment

CertCapture

Resolution

  • If you are receiving 'error saving the customer, customer could not be saved.' when trying to create a customer for CertCapture in your ERP, please contact Avalara Support
  • This is a change that is needed to be done on the backend.