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Avalara Help Center

Why am I not able to create a user due to an Account with same email already exists?

Overview

Trying to create a new user profile you see the error message "Your changes were not saved. Please correct the errors and save again. Account with same email already exists"

Environment

Avalara Certs

Resolution

  • Use a different email address
    • There can be only one user in the entire Avalara Certs system with a particular email address.
    • If an email address is in use, even if that user is associated with a different account, it is not possible to create a new user using that email address.