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Avalara Help Center

Why am I not able to change the expiration date on an applied certificate entered in the Admin Console?

Overview

You received an updated cert from a customer with a new expiration date but when you try to change the date on the existing certificate you get an error "Error saving the certificate. Applied certificate can only be expired by setting EndDate less than today" and you want to know how to change the date.

Environment

Avalara AvaTax
ECMS

Resolution

  • You can click on Revoke and Copy to clone the certificate and create a new one, which you can change the date on.
  • It is not possible to make changes to an applied certificate, certificate detail is locked once it is tied to a sale, it cannot be edited.