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Avalara Help Center

Why am I getting error A Business Number Type under Customer Tax Ids must be provided in CertCapture?

Overview

You are attempting to validate a certificate but the error "Could not validate certificate. A Business Number Type under Customer Tax Ids must be provided." appears and all the information you entered disappears.

Environment

Avalara CertCapture

Resolution

  • You are an SST participating customer, using Avalara as your SST CSP (Certified Service Provider) so you have additional requirements for the information required in certificate validation: 
    • Go to the Tax IDs tab (click < arrow in certificate validation)
    • Make selection in all drop down menus
    • Click Validate