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Avalara Help Center

What should I do if I believe Avalara is taxing an address incorrectly?

Overview

You have an address that AvaTax is calculating at a rate or jurisdiction that you don't agree with, and would like to know how to fix it.

Environment

Avalara AvaTax

Resolution

  • There are several factors to check when it comes to an address that may be taxing incorrectly:
    • Check that your Nexus is set up correctly -- are you receiving a Sellers Use Tax rate instead of a Sales Tax rate?
    • Check that the tax code(s) you are using are not exempt in one jurisdiction, but taxable in another (for example: exempt on the state level, but the city is taxable.)
    • Verify you are using the correct address, and that you have looked up the tax rate associated with this address on the relevant state's website.
  • If you have checked all of this, please provide documentation from the State regarding the rate and jurisdictions that should be applied to the state, and contact support@avalara.com. This can be forwarded to our Content team for review.

 

 

 

 

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