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Avalara Help Center

What is the best practice when our customer was invoiced with the wrong rate?

Overview

In this case the customer provided us with a Billing Address (NY) and Shipping address (Texas) but they ultimately downloaded in CA. 
The situation here is since Texas has sales tax we would charge them but since they downloaded in CA were there is no sales tax as we are a CA company. 

Environment

Avalara Avatax

Resolution

Typically the best practice for this situation:
Reverse the sales tax by creating a credit memo and creating a new invoice with the correct state as the shipping address.