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What does The certificate customer is not associated to a country in the Failed API report mean?

Overview

You want to know what The certificate customer (####) is not associated to a country means on the Failed API log in CertCapture and how to resolve the issue.

Environment

Avalara CertCapture

Resolution

  • This indicates the customer address is incomplete
  • Open the customer record, click Edit, correct the country (default is US), and click Update
  • Note: If the record starts without street addresses and only contains city, state, zip, this error will trigger. Address records must actually contain street addresses.