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Avalara Help Center

What does "Invalid ExemptReasonId and region combination" mean?

Overview

On the history tab of a certificate in CertCapture an error appears and you want to know how to resolve.

API call initiated for certificate: Failure. 

(Invalid ExemptReasonId and region combination) 

Environment

Avalara CertCapture

Resolution

  • The exemption reason is not valid for the exposure zone (state/province/country as specified in the error)
  • Choose a different reason that is valid:
    • Go to Details on the certificate > click Edit:
    • Choose a different exempt reason in the drop down
      • Choose one that is appropriate based on the certificate provided
      • Custom is a generic exemption, it is handled as an L Other type exemption
    • Click Update Certificate