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I am an SST customer and my tax only credit memo is not appearing in the Admin Console?

Overview

You have attempted to create a tax-only credit memo in your accounting system, to return tax to an improperly taxed customer, but it is not appearing in the admin console.

Environment

Avalara AvaTax

Resolution

  • SST customers are not allowed to perform tax rate or amount overrides, which would be required for a tax only credit, so this type of transaction cannot be entered in your accounting system and successfully post to the admin console.
  • To return tax you must either edit the original sale or return/credit out that value, then re-invoice without the tax.