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Avalara Help Center

How will a customer in Avalara CertCapture make my transaction non taxable in my ERP?

Overview

We have new customers in Avalara CertCapture and it looks like their customer number is completely different than what I have in my accounting software.

Environment

Avalara CertCapture

Resolution

The exemption of your customer automatically in the accounting software from the Avalara CertCapture certificate is based on the exemption cert being reflected in the admin console for their customer number.

The customer number field when creating a customer should match your customer number in the admin console.
Note: hitting Generate will assign a random unique ID for the customer code.