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How do you resolve the error This Request is valid for reverse charge document but the AvaTax Global service is required to proceed?

Overview

You are attempting to calculate tax on or save a transaction in the admin console but an error "This Request is valid for reverse charge document but the AvaTax Global service is required to proceed. AvaTax Global service is not enabled. service is not enabled for this account, please contact customer support." appears and you cannot save.

 

Environment

Avalara AvaTax

Resolution

  • This error occurs on a Purchase Invoice when at least one of the lines has not been saved
    • Go to the Lines tab > save all lines (click Add or OK) > click Calculate tax (far left of the screen) > if the amount is as expected click Save as Commtted

 

 

 

 

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