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Avalara Help Center

How do I see escalated certificate stacks in CertCapture?

Overview

You want to know where certificate stacks go once you escalate them.

Environment

Avalara CertCapture

Resolution

  • Go to Data Entry > Current Company > Escalated certificates will show at the bottom of the page below "X stack needs to be checked and validated."
  • When you escalate a certificate, only the individual certificate record is escalated, other certificates which were in the same stack will be processed without escalation.

 

Note: You can only see escalated certificates if your user has permission to view them.