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How do I resolve the error Unable to find the input TxSvcHead record. Cannot create output TxSvchead. in Epicor?

Overview

You are trying to calculate tax on a transaction in your Epicor service, but the error below is preventing save of the transaction:

Error received: Unable to find the input TxSvcHead record. Cannot create output TxSvchead. 
Error detail: 

Exception caught in: Epicor.Mfg.BO.ARInvoice 
Error Detail 
============ 
Message: Unable to find the input TxSvcHead record. Cannot create output TxSvchead. 
Type: Error 
Program: Server/bo/ARInvoice/ARInvoice.p 
Method: readXMLCalculateTax 
Table: ttTxSvcHead 
Row: 
Field: ttTxSvcHead.RequestId 
 

Environment

Epicor

Epicor 9

Epicor Vantage

Epicor Vista

Epicor Enterprise

Resolution

  • Contact Epicor Support for assistance with this issue, call the phone line for the applicable ERP product:
    • Epicor 9:  1.888.374.2679
    • Vantage:  1.800.436.8468
    • Vista:  1.800.993.0930
    • Enterprise:  1.800.285.7877