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Avalara Help Center

How do I resolve the error The certificate customer(XXXXX) does not contain a zip.?

Overview

You see the error message "API call initiated for certificate: Failure. Received response: The certificate customer (CustomerNumber) does not contain a zip."

Environment

Avalara CertCapture

Resolution

  • The exemption certificate has a customer who does not have a zip code:
    • Go to the certificate > Go to Customers tab (on the certificate)
    • Change postal code on the customer without one by clicking on the customer ID > edit > update postal code > save
  • Go back to the certificate and click Queue API Resend