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Avalara Help Center

How do I resolve the error Certificate is not linked to a state. Certificate is not linked to a country.?

Overview

You see the error message "API call initiated for certificate: Failure. Received response: Certificate is not linked to a state. Certificate is not linked to a country."

Environment

Avalara CertCapture

Resolution

  • The exemption certificate is associated only with Canada, update it to the correct province
    • Change the exemption reason to Tribal Government for Canadian exemptions