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How do I resolve the error API call initiated for certificate: Failure. Received response: Reason Code G is not exempt in region(s)?

Overview

You see the error message "API call initiated for certificate: Failure. Received response: Reason Code G is not exempt in region(s): XX. (Invalid ExemptReasonId and region combination)

Environment

Avalara CertCapture

Resolution

  • The exemption reason is not valid in the regions listed in the error, you can either:
    • Delete the certificate for each state/province listed in the error
      • If the regions are AK, DE, MT, NH, or OR (NOMAD: New Hampshire, Oregon, Montana, Alaska, or Delaware) they must be deleted, no reasons are acceptable in those states.
    • Change the exemption reason on the certificate group (you change only one record, which updates all in the group)
      • We recommend choosing the reason as is listed on the certificate image

 

Note: A Multi-Jurisdiction certificate updates all states at once in the admin console, so all must be complete and acceptable or none of the records will update