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Avalara Help Center

How do I resolve the error 'SalesTaxII is more than one release behind. Please contact Avalara support'?

Overview

SalesTaxII is displaying a banner that it is out of date when it shows rates are good through the end of the current month.  SalesTaxII is more than one release behind. Please contact Avalara support 

Environment

SalesTaxII 

Resolution

  • Please make sure you are on the latest release of SalesTaxII. 
  • To view the the latest version, please reivew the SalesTaxIIupdate.pdf file in your FTP
  • If you are more than one release behind, ie, 5.6.39 when the latest if 5.6.41 then contact Avalara Support
  • If you are on the latest release or one release behind, please run the following command in AS400:
    • CHGDTAARA DTAARA(SV55/STII) VALUE('1')
    • This will unlock the check in SalesTaxII to make sure a rate is not missed.
  • Then run the update rates process again.

 

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